WHAT IS THE RETURN POLICY?
At Simple Easy Gifts, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!
Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.
All online order returns, refunds and exchanges must be made through our returns process through our customer service team via admin@simpleeasygifts.com. Please note, any health/wellness items cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
● To begin the returns process, please send an email to our customer service support team at admin@simpleeasygifts.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
● As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
● If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
● Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
● You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
● We can refund your original form of payment in 3-5 business days.
● We can send a replacement of the order and have it ready with the next 72 hours
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
We charge a 40% restocking fee for any kinds of custom apparels, flags and custom design items. Have more questions? Reach out to our Customer Support Team at admin@simpleeasygifts.com.
For non defective items and items that were received in 100% condition, we charge a 40% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 40% Restocking Fee. All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. Simple Easy Gifts has the right to refuse returns that passed the 15 days allowed time after delivery. For additional help please contact us via Email at admin@simpleeasygifts.com.
WHAT IF I TRY A PRODUCT AND DON'T LIKE IT?
All of our products are printed on demand, special for each customer, at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.
WHAT DO I DO IF I RECEIVE A PRODUCT THAT IS DAMAGED OR A PRODUCT THAT HAS NO SEAL?
For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item ASAP. All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.
WHERE DO I SHIP MY RETURN?
Do not send your purchase back to the address from which it came. Please send all returns to:
5511 Parkcrest Dr.
Suite 103
Austin Tx 78731
DO YOU HAVE A MONEY BACK GUARANTEE?
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.